What’s your product acceptance policy?
We work hard to ensure that your application will be successful using our equipment. We accomplish this by fully testing your reagents and devices in our laboratories. You wold then validate the results prior to delivery. After installation, a site acceptance procedure, repeating the factory one, is then conducted.
What is your shipping policy?
We work with world-class facilitators to handle everything from the time the equipment leaves the factory, through customs, until it is installed in your lab. All is inclusive on the product quotation, so that there are no surprises, monetary or logistical, post issuance of the Purchase Order.
Do you have customer service?
Of course! Our friendly and knowledgeable customer service leverages the full knowledge base of our partners.